Context: Vivienne is the Human Resource Manager for a high technology organisation providing complex IT infrastructure solutions to a pan-European client base. She is one of 12 members of the ‘senior management team.’ The Managing Director has asked all members of the team to complete their VoicePrint self-perception profiles as an input for an ‘away-day’ at which he wants the team to consider how it can improve its ‘communications’ and make its meetings more productive.